Track A: Mobile Trends & Practices – Wednesday 21 March 
15:15 – 16:00

Heidemann shares how management takes the lead in mobile innovation at KPL in Denmark with strategic objectives for mobile innovation, dedicated budget, and staff time. In meeting the assumption that library staff must be educated in using mobile technology in order to be part of the growing mobile culture, all employees have received a smartphone and have completed a comprehensive mobile literacy program as they develop new mobile services. Dover Town Library staff share their case study for transforming a public library to meet the digital age and managing the politics of change with practical examples for shifting toward mobile service models.

Presented by: Nicolai Dupont Heidemann, Bonnie Roalsen, Cheryl Abdullah