Track C: Inspiring Innovation – Wednesday 21 March 
15:15 – 16:00

A coalition of thirteen organizations, including the Bill & Melinda Gates Foundation, the American Library Association, the Urban Libraries Council, the International City/County Management Associations, state libraries, and the University of Washington and University of Maryland, have been developing a set of benchmarks for measuring the success of and encouraging excellence in public access technology services in public libraries across the country. The benchmarks dovetail with the IMLS Framework for Digitally Inclusive Communities to identify the critical elements needed to support digital inclusion so all people have access to technology and digital information. Learn how the pilot libraries are using the benchmarks and how you can take advantage of this to ensure that your public library provides the best possible technology services in your community and gains sustainable support to provide public technology from funders and partners.

Presented by: Samantha Becker, Michael Crandall