Category Archives: Track B

B105: Flipping to the Same Page: Platform Assessment

Track B: (International Ballroom East) —  Web Site Usability & Functionality – Monday 23 October 
16:15 – 17:00

Hear how the OSU Library has been using Springshare’s LibAnswers knowledgebase as a platform to help monitor and manage patrons’ online contact with the library. The product was chosen in large part for its “ticketing” functionality, which allows library staff to seamlessly refer patron queries among various departments, while maintaining records of these interactions. While the product has been embraced by some departments within the library, others opted to utilize only some elements of the system, while others declined to use the system in any capacity. In order to determine the cause of and possibly rectify this scattered usage, librarians from Access Services and Digital Library Services developed an assessment project to appraise product effectiveness and user familiarity with the LibAnswers knowledgebase within the OSU Libraries. Assessment techniques used included focus groups of library staff users, transcript reviews, and internal library and external user satisfaction surveys. The results of this project will be used to improve inter-departmental usage of the product and to inform implementation of new workflows and product configuration settings that will increase overall library efficiency and provide enhanced value for our library users.

Presented by: Jason Dean Henderson, Roy Degler, Whitney Vitale

NETWORKING RECEPTION in the Sponsor Showcase

Track A: (International Ballroom Center) —  Discovery, Navigation, & Search – Monday 23 October 
17:00 – 18:00
San Carlos 1 & 2

Information Today, Inc. invites all conference registrants and exhibitors to this special Networking Reception in the Sponsor Showcase. This is a great time to gather with fellow Internet Librarians and suppliers, renew acquaintances, meet new colleagues, sample tasty goodies, and check out the latest products and services in a relaxed atmosphere.

Innovating, Experimenting & Building a Future of Libraries in a Digital Transformation

Keynote – Tuesday 24 October 
08:45 – 09:45

As a former journalist, our speaker has a unique perspective on the future of libraries and the challenges of digital transformation. Hear his insights and ideas as well as some of the innovative and creative experiments in and with libraries currently underway in California.


Presented by: Greg Lucas

B201: Librarian as Consultant: New Skills & Mindset for the 21st Century

Track B: (International Ballroom East) —  Enterprise: Tools, Tech & New Roles – Tuesday 24 October 
10:30 – 11:15

Remember when you were in school and asked a question, and the teacher said, “Look it up”? Now, thanks to the overwhelming availability of online research resources—free and premium— that is what your customers are doing: looking things up themselves. So how do librarians remain vital in this self-service world? This presentation explores the ways in which 21st-century librarians must reinvent themselves, from providing quick, transactional answers to developing deep, ongoing partnerships with their customers. As trusted consultants, librarians combine research and relationship-building expertise to shape and develop their customers’ projects from inception to completion, and do not simply react to requests for specific information. Using the “relationship pyramid” as a model, the presentation will use case studies to illustrate how corporate librarians can remain essential to their organizations by developing nontraditional librarian skills—and an entirely new mindset for their work.

Presented by: Paul Barrows

B202: (ROI) Truth to Power: Measuring & Talking About What Matters

Track B: (International Ballroom East) —  Enterprise: Tools, Tech & New Roles – Tuesday 24 October 
11:30 – 12:15

Effectively communicating the true return on investment for information services means more than just counting hours saved or searches conducted. In order to convey the true ROI of your information center, you have to understand what matters most to the people who matter the most. Bates provides new approaches for identifying WHY you are doing what you do and what impact that has on your organization’s most important goals.

Presented by: Mary Ellen Bates

B203: Partnering for Broader Impact

Track B: (International Ballroom East) —  Enterprise: Tools, Tech & New Roles – Tuesday 24 October 
13:30 – 14:30

This session focuses on two examples of libraries partnering to make an impact on different communities. Kendall draws on 15 years of experience of transferring medical library knowledge and practices to Ethiopia. The volunteer medical staff (including doctors and nurses), in addition to their job responsibilities, provide a thorough knowledge of the electronic resources available to the library and all medical students from the more than 14,000 full-text electronic journals and 20,000-plus ebooks available to Ethiopia from HINARI, the World Health Organization’s electronic library. This inspiring story of partners working with and teaching medical and allied health students is definitely improving the medical situation in Ethiopia. Kendall uses this as an example of how we are all connected in our world and should be doing more for developing countries in their quest to improve their library and other services. Our second speaker discusses a collaborative project to improve tools, curation, and content stewardship for the Biodiversity Heritage Library (BHL), a globally accessible full-text database of biodiversity literature. Funded by a grant from the Institute of Museum and Library Services, a cohort of National Digital Stewardship Residents (NDSR), all graduates of LIS or related master’s programs, are placed at five U.S. institutions for mentorship as well as a specific project designed to improve the functionality of BHL. Hear about the development of a best practices guidelines document for digital libraries incorporating transcriptions, image searching, collection analysis techniques and better connections to museums, archives and other relevant databases.

Presented by: Sandra Kendall, Richard P. Hulser