Category Archives: Wednesday

E302: Upping Our Game With Customer Experience

Track C: (Lincoln)  —  Building Blocks for the Future – Wednesday 25 October 
11:15 – 12:15

Our experienced practitioners from one of the world’s largest public libraries share strategies and practices for enhancing customer experience in libraries, from customer service, easyto- use digital resources, creative innovation and making spaces, and a huge range of programs. Get lots of tips and techniques.

Presented by: Kim Huntley, Heather Mathis

B302: Innovative Ways to Connect with Your Community

Track B: (International Ballroom East) —  Innovation, Insights & Investment – Wednesday 25 October 
11:15 – 12:15

A modern library is all about making and maintaining connections: connections to library customers, connections to community partners, and even helping some customers connect to the library and the web for the first time. All are important in today’s library. In this presentation, King shares examples of how libraries can use data to better connect with customers; innovative ways to create new community partnerships; and how some libraries and other organizations are using technology tools to help all customers connect to the library and to the world.

Presented by: David Lee King

C302: ROI Staff Development

Track C: (International Ballroom West) —  Learning: At the Heart of Libraries – Wednesday 25 October 
11:15 – 12:15

Investment in staff training brings great returns in connecting customers to library products and items. Learn how an interdepartmental team at Sno-Isle Libraries collaborated to identify the need, select the devices, and put together a training curriculum in device kits to guide staff’s learning. 

Presented by: Anne Murphy

A302: Taking Control of Your Online Catalog

Track A: (International Ballroom Center) —  Tech Tools – Wednesday 25 October 
11:15 – 12:15

Does your catalog vendor fall short on providing patrons with easy online access to your collections? First, learn how the Schaumburg Library used the open source online catalog VuFind to improve its online user experience without an ILS migration or costly discovery-layer subscription. The second case study discusses creating a catalog with open sourced ILS Koha for a 900-plus bed teaching hospital and several institutes and research branches. After tracking the publications of hospital-affiliated authors for years, the library began on Authors Day 2009 to recognize its associates’ contributions to medical literature. After the library migrated to Koha in 2013, they put local author information online using a modified version of Koha. Hear what steps were taken to change Medline records from a citation manager format to MARC, how Koha templates were changed to display additional information, lessons learned, and more. TIND provides a lightweight open source ILS, a web-based solution for managing print, electronic, and digital assets in a single, unified platform. Using an academic case study, it illustrates the focus on digital e-resources and a different approach to the traditional ILS interface design.

Presented by: Kristin Moo, Andrew Krause, Fred King, Kathy McCarthy

E303: Getting the Right Fit & Looking Forward

Track C: (Lincoln)  —  Building Blocks for the Future – Wednesday 25 October 
13:30 – 14:15

Finding the right staff is one of the biggest challenges for all organizations, including libraries. And long term talent management, succession planning, and skill building are right up there in staffing challenges. This session focuses on sizing up the organization to see if it has the right ecosystem (staff and community) for your goals, researching the right steps for building your skills, evaluating teams to see what skills are missing, coaching and mentoring, and other topics to be considered for building the best staff for your community success.

Presented by: Corinne Hill, Dee Magnoni

A303: Lessons Learned From Systems Migration

Track A: (International Ballroom Center) —  Tech Tools – Wednesday 25 October 
13:30 – 14:15

The library card catalog has gone through many evolutions, with the current one being the web-based library services platform (LSP). This new system is cloud-based with an advanced set of features from searching to managing electronic/digital collections. The integration of print and e-collections has become a demand from patrons. Although the decision to migrate library data from a current integrated library system to a library services platform can be daunting, it may be necessary to remain relevant to your library patrons. The Request for Information (RFI) and Request for Proposal (RFP) processes are time-consuming yet necessary steps to help ensure a proper choice that will fit your metadata, patron needs, and budget. DALNET (Detroit Area Library Network) completed a system migration in under a calendar year. Because its consortium runs 16 separate library catalogs, as well as using the same integrated library system (ILS) for 20 years, this process was all-encompassing. The presentation includes timeline structure and includes everything from the RFI stage to adjustments after the go-live date, including lessons learned, tasks that went well and some that could have been improved, the importance of communication, and, most pivotal, helping their membership manage change.

Presented by: Cathy Wolford

C303: Embedding the Library in the CMS

Track C: (International Ballroom West) —  Learning: At the Heart of Libraries – Wednesday 25 October 
13:30 – 14:15

Ten years ago it was recommended that the University Library shouldn’t be “outside” the Course Management System (CMS) but “Instead, the CMS serve as a door to the library.” This session focuses on Oklahoma State University Library’s experiences being embedded CMS; the outcomes of reviewing this situation and moving to a cloud-based CMS; and an overview of today’s design, success and changes.

Presented by: Roy Degler