Track C: (International Ballroom West) — Learning: At the Heart of Libraries – Wednesday 25 October
11:15 – 12:15
Investment in staff training brings great returns in connecting customers to library products and items. Learn how an interdepartmental team at Sno-Isle Libraries collaborated to identify the need, select the devices, and put together a training curriculum in device kits to guide staff’s learning. Brampton Library’s team has been developing Tech Champions, week by week, with bitesized digital learning snacks that all staff at all levels complete to continually build the Library’s appetite and technology knowhow. Data and success measures? All part of the magic sauce that keep the projects cooking and provide a framework to track the impact of learning on customers.