E302: Upping Our Game With Customer Experience

Track C: (Lincoln)  —  Building Blocks for the Future – Wednesday 25 October 
11:15 – 12:15

Our experienced practitioners from one of the world’s largest public libraries share strategies and practices for enhancing customer experience in libraries, from customer service, easyto- use digital resources, creative innovation and making spaces, and a huge range of programs. Get lots of tips and techniques.

Presented by: Kim Huntley, Heather Mathis